If your product is defective in anyway please call us for a replacement and a Return Merchandise Authorization (RMA). Defective goods will be replaced for the first 14 days. After 14 days you should coordinate the return with the manufacturer. The shipment expenses for returning an item larger than a 37" TV will be paid by us; shipping for smaller items are to be paid for by the customer. In all cases we will pay the shipping of the replacement product. You cannot return a defective good for a refund, only a replacement. All returns must be in a resalable condition including, original packaging and packaging materials, all cords, cables, and documentation. Warranty card completed will void the return. Customers refusing a shipment without prior authorization and an RMA will be responsible for restocking fees and shipping charges.

Non-defective returns are subject to pre-approval on a case by case basis and if approved are subject to a 20% restocking fee. Non-defective return requests need to be made in the first 14 days from the ship date. You must get a Return Merchandise Authorization (RMA) prior to making a return. All shipping charges related to approved non-defective returns are the responsibility of the customer. Customers refusing a shipment without prior authorization and an RMA will also be responsible for restocking fees and shipping charges.

Verify Product Suitability Before Buying

Please ensure that you have verified the product specifications and compatibility by visiting the manufacturer's web site before purchasing the item. Bright and Sleek cannot accept returns of items for the reason that the products do not meet expectations and specifications that are not in line with the manufacturer's product specifications and intended use.
Some products have a special returns policy that is different from the one above. These products are clearly marked.

Special Returns Policy

Please click on the link and carefully read the policy prior to ordering. Additionally, in a few instances, the manufacturer's warranty policy may prohibit us from accepting a return or performing a replacement because the manufacturer may insist on dealing directly with the customer to attempt to repair the unit prior to authorizing a replacement. The returns and replacements are performed by their own customer service departments which do not allow open box non-defective returns.
Customers must open and inspect Plasma Displays and LCD TVs immediately upon receipt. Any box damage must be noted on the bill of lading. Damaged Plasma items or LCD TVs must be reported within 24 hours after delivery.

ALL SALES ARE FINAL ON EXTENDED WARRANTIES, PROJECTOR LAMPS, PROJECTOR SCREENS AND SPECIAL ORDER PRODUCTS.

Please contact customer service via email (customerservice@brightandsleek.com) or phone (866-753-3530) for more information on returning an item or if you have any pre-sale questions or concerns. Thank you.